Technical Support

If you're having trouble accessing e-books, online journals, databases, or streaming media from off-campus, please report it through our form:

Report an access problem

Connecting from Off-campus

Current UNH students, faculty, and staff may access most library resources, including databases, from off-campus through the library website. For access to library resources through other sites, like Google Scholar, you can use the USNH VPN.

Off-campus Access from the Library Website
  1. Navigate to the resource you want through the library search box or library databases
  2. When prompted, login with your USNH username and password
  3. Once verified, you will be forwarded to your resource

Off-campus Access from the USNH VPN

The USNH VPN is provided through GlobalProtect. Instructions for installing and configuring the VPN can be found through the USNH Knowledge Base: GlobalProtect VPN

  1. Connect to the USNH VPN through GlobalProtect
  2. Select the UNH Durham gateway: UNH-GW
  3. Click the star icon in GlobalProtect to set UNH-GW as your preferred gateway
  4. Search for resources as usual

Wireless Networks

Wireless internet is available at the library and across campus. If you are a current student, faculty, or staff, you can use your USNH username and password to connect to the eduroam wifi network. If you do not have a USNH account, you can connect to the guest wifi network.

Need help? Visit the IT Help Desk, on Level 3 (Main Floor) of Dimond Library, or browse the USNH Wireless Network FAQ. 

Library Account

Logging into your library account allows you to access library resources, save items in your favorites, and view or renew items you have checked out from the library. Use your USNH username and password to log in. For library account help, please contact us.

Library Account Login

Note: if you recently graduated or retired, your login may still be your USNH username and password.

Library Proxy Service

The library has a proxy service, which is what allows you to access the Library's electronic resources from off-campus. For browser extensions like Zotero, you can update the proxy in the advanced settings. Proxy URL:

http://unh.idm.oclc.org/login?url=

USNH IT Systems Status

You can check the status of many major campus IT services (such as Canvas, campus wifi, etc.) on the USNH Systems Status page. There is also a log of recent incidents and upcoming maintenance.

Still Need Help?