Technical Support

If you are having trouble accessing an online book, journal, or database when off campus, these strategies may help. If you are still having trouble accessing an online journal, book or database from off campus, please contact us.

Make sure we have the materials

Check the title of the journal, book or database in the library catalog. The catalog record will have links to online access and note the years that are available online to us for journals.

Logging in through Blackboard is unnecessary

You may access our resources from off campus simply by clicking on the link in the catalog and then typing in your UNH username and password in the login screen. If you don't know your username or password, go to Login Help.

Not everything works on all browsers

If you are using Internet Explorer, try Firefox or Safari or Opera -- and vice-versa. In IE on Windows, it's all too easy to have told the browser not to open widows with mixed security. IE will ask if it's OK to open a non-secure window within that frame. The default answer -- and the one most people pick -- is "No!" - making it more difficult to view that document. This setting can be changed in IE by:

  1. In IE go to Tools > Internet Options > Security
  2. Select the ‘Security’ tab
  3. Click the ‘Custom Level’ button
  4. In the ’Miscellaneous’ section change “Display mixed content” to Enable

Try UNH Web VPN

If these methods don't work, use the UNH Web VPN. Please note the Enterprise VPN will not provide remote access to library resources online.

You only need to enter your UNH username and password into the VPN sign on, and then open another tab and load up the library's homepage. You will be able to work in that new window just as though you were sitting here on campus. If you have any questions, or find that you are unable to connect to resources available on the current VPNs while using Connect, please contact the UNH IT Service Desk at 603-862-4242 or online at the UNH IT help form.

Problems opening PDFs with Firefox

Try one of these plugins: