Technical Support

If you are having trouble accessing an online book, journal, or database when off campus, these strategies may help. If you are still having trouble accessing an online journal, book or database from off campus, please contact us.

Make sure we have the materials

Check the title of the journal, book or database in the library catalog. The catalog record will have links to online access and note the years that are available online to us for journals.

Logging in through Blackboard is unnecessary

You may access our resources from off campus simply by clicking on the link in the catalog and then typing in your UNH username and password in the login screen. If you don't know your username or password, go to Login Help.

Not everything works on all browsers

If you are using Internet Explorer, try Firefox or Safari or Opera -- and vice-versa. In IE on Windows, it's all too easy to have told the browser not to open widows with mixed security. IE will ask if it's OK to open a non-secure window within that frame. The default answer -- and the one most people pick -- is "No!" - making it more difficult to view that document. This setting can be changed in IE by:

  1. In IE, go to Tools > Internet Options > Security
  2. Select the ‘Security’ tab
  3. Click the ‘Custom Level’ button
  4. In the ’Miscellaneous’ section change “Display mixed content” to Enable

Try the UNH VPN

If these methods don't work, try the UNH VPN.

You will need to use the alternate "all traffic" Junos Pulse configuration. This option sends all traffic ((not just UNH traffic) through the VPN. When configuring your Junos client, the Server URL or URL field should be set to https://connect.vpn.unh.edu/all_traffic.

Once you are connected to the VPN, you should be able to work as if you were on campus.

If you have any questions, or find you are unable to connect to resources when using the UNH VPN, please contact the UNH IT Service Desk at 603-862-4242 or online at the UNH IT help form.

Problems opening PDFs with Firefox

Try one of these plugins: