November 13, 2009

Currently, some users connected to the on-campus wireless networks are having difficulty accessing some library databases, including Lexis-Nexis Academic Universe. Off-campus users and on-campus users connecting through a wired network port are not affected.

While the problem is being investigated and fixed, there is a workaround. Please first connect to the UNH VPN.

To access the UNH VPN, go to https://vpn.unh.edu. Click the Faculty/Staff or Students/Faculty link and login with your username and password. If you are asked to allow software from “Juniper Networks, Inc.,” please click “Allow” or “Run.”

Mac users should read the UNH Web VPN Help page for more information about connecting to the UNH VPN with Snow Leopard.

Once connected to the UNH VPN, you should be able to access library databases normally by connecting through the Library website. Again, this problem only affects some on-campus wireless network users.

If you have problems connecting to the UNH VPN, please contact the IT Help Desk at 862-4242, or stop by the IT Support Center in Dimond Library.

September 3, 2009

*** Update ***: The Government Printing Office PURL server is back up, restoring access to online federal government documents.

From Linda Johnson, Government Information Librarian:

The Government Printing Office PURL server (persistent URLs) had a major collapse and is still being rebuilt so you will find that most links to Federal government documents are not working at this time. When the situation has been remedied I will let you know.

Persistent URLs provide a way to maintain a single address for a web page even if its location changes.

if you have questions or concerns, please contact Government Information.

August 21, 2009

*** Update ***: ScienceDirect has fixed the problem.

ScienceDirect is currently experiencing technical problems which prevent users from downloading PDFs of full-text articles. They are aware of the problem.

ScienceDirect is a database for scientific research that contains the full text of over 2,000 Elsevier Science journals in the life, physical, medical, technical, and social sciences. ScienceDirect also contains abstracts from the core journals in the major scientific disciplines.

July 14, 2009

From Informaworld’s Library Marketing Manager:

I am writing to advise you that informaworld will be unavailable on Saturday, 18th July from 08:00-10:00 BST / 07:00-09:00 GMT in order to complete some essential maintenance. Please accept my apologies for any inconvenience to you or your library users.

For us here on the east coast of the United States, the downtime will be 4am to 6pm. BST is British Summer Time, by the way, similar to daylight savings time.

Informaworld provides online access to publications from Taylor & Francis, Routledge, Psychology Press, and Informa Healthcare.

July 7, 2009

Blackboard will be down for upgrades most of the day on Sunday, July 12 starting at 2am. During this time, off-campus users will need to use the UNH VPN to access restricted library resources, including databases.

To access the UNH VPN, please go to https://vpn.unh.edu. Click the Faculty/Staff or Students/Faculty link and login with your username and password. If you are asked to allow software from “Juniper Networks, Inc.,” please click “Allow” or “Run.”

Once you have successfully logged into the UNH VPN, just return to the library website to access library resources without logging into Blackboard.

If you have difficulty logging into the UNH VPN, please contact the CIS Help Desk at 862-4242.

More information about the Blackboard upgrade is available in the CIS Signals newsletter.