Thanks for taking the time to share your thoughts regarding food in the Library. Librarians fought this battle for years.... and, frankly, we lost. While we understand your frustration, the majority of Library patrons LOVE not having to break away from their studies to grab a cup of coffee or bagel. So, we allow food in Dimond Library. I was hoping that I could provide you with an alternative by saying the branch libraries (located in Kendall, Kingsbury, DeMerrit and Parsons) have strict ‘no food’ policies, but after polling branch librarians, I learned that while they have posted no food policies, they are not necessarily strictly enforced. So, the other suggestion I have is … after midterms, we purchase disposable foam earplugs and keep them at all the service desks in Dimond. Feel free to grab a pair of those to drown out the sound of Doritos. I sincerely hope this helps… if you have any other questions or would like any other information, please do not hesitate to contact me. Best regards, Tracey Lauder Assistant Dean for Library Administration 603-862-3041

Thanks for your question about the BLC Catalog. At the moment there is no set date for when the BLC Catalog will be available. OCLC (the software company handling the new system) originally promised a 'go live' date of July 15, 2009. Since then, they have encountered numerous problems in the development of their product across the BLC libraries. We are working with OCLC on a weekly basis, testing and refining the software. Based on the progress we've made, I am hoping they can solve the remaining problems by the end of this semester. We apologize for the disruption of this valuable service. Interlibrary Loan is currently the only alternative for ordering books not held by UNH/UNH-Manchester. For updates, you can click on the BLC Virtual Catalog link from our homepage: http://www.library.unh.edu/researchtools/what.shtml Sincerely, Cliff Poulin UNH Libraries

The "my cart" tab allows you to email library catalog records to yourself. The "request" tab allows you to place a hold on an item that is currently checked out to another patron. When it is returned to the library the Circulation Desk will hold the book and send an email message notifying you the book is ready to be picked up. I hope this helps.

Hi, Thanks so much for taking the time to share your thoughts and suggestions regarding Library space. The light situation we can fix immediately. The electrical outlet problem may take a bit longer. We're working with an architectural firm to redesign/reconfigure Dimond Library space and additional electrical outlets is high on our list. However, we want to be sure we're using University resources wisely by planning strategically and improving the space as efficently as possible. In the meantime, thanks again for taking the time to comment - we love student input! Best regards, Tracey Lauder Assistant Dean for Library Administration

Thanks for taking the time to let us know our efforts to identify (and enforce) the quiet zones are appreciated! We've also made disposable foam earplugs available at all the public service desks...:)

Hi, Thanks for your interest in the UNH Library. I’m sorry to say, we don’t have New England Aquarium passes… we do, however, have Museum of Fine Arts passes. Best regards, Tracey

Your question is quite timely! The Parker Media Lab had a ‘soft’ opening in Dimond Library last month and an open house/ribbon cutting celebration is planned for Tuesday, April 7th. The Lab is located in Room 237 of Dimond (on Level Two) and we’ll look forward to seeing you there! Best regards, Tracey

Thanks so much for the positive comments -- it's great to know the tools we provide are useful and appreciated!

The Loan Department manages patron account information. You can use the online form to send a message to the Loan Department at http://www.library.unh.edu/about/staff.php?department=Loan, or call us at 603-862-3125. Be sure to include your first and last name with your email address change request. In the future we plan to allow patrons to edit their own account information and will advertise this when it’s ready for use.

I'm sorry you're having difficulties accessing our databases. We cannot give you a username and password for direct access to these databases -- we are not set up to access in that way. I can offer a couple of options to you, although I cannot guarantee any of them will work if your host school is blocking so aggressively. The first thing I would suggest is to try to log on to your Blackboard account. It's possible that the UNH Library's catalog is blocked but Blackboard may be available. Our resources can all be accessed through Blackboard (in fact that is the only way you can connect to them from off campus). If that doesn't work, I would try using the campus-supported VPN product. VPN is a way of logging in to campus resources as though you were right here on campus. See https://vpn.unh.edu/ for access and information. You might also email the UNH Help Desk for assistance - they may have other ideas for accessing these resources given your situation. You can ask for help at https://remedy.unh.edu/helpdesk/support.shtml . Finally, is there a place outside of your university that might have less-aggressive blocking - a café, a restaurant, a public library, a bookstore? Another location may be less convenient but may not block you from UNH's resources. I'm also going to forward your question to a librarian ant UNH's Manchester campus who has spent a lot of time in India in the past four years -- she may have some ideas for you as well. I hope one of these suggestions will help you get access to our resources. Best of luck with your studies. Val ------------------------------------------- Val Harper Associate Professor/Systems Librarian University Library, Univ. of New Hampshire 18 Library Way Durham, NH 03824 (603) 862-0114 val.harper@unh.edu

Thanks for your email. ‘On search’ status indicates a book could not be found by a patron and a formal search was initiated by our stacks department. The stacks department will do several thorough searches for a book before the status is changed to ‘missing’ and a replacement copy ordered. Items with status ‘on search’ may be obtained from the Boston Library Consortium, if available. Please see http://www.library.unh.edu/researchtools/what.shtml for more information. Thank you, Cliff Poulin Loan Desk Supervisor Dimond Library

Thanks for your interest in the UNH Library - it's GREAT to know our services are appreciated. As an alum, you'll have access to some of the online databases (not all due to licensing restrictions) and if you live in Lee, Durham or Madbury will still be able to borrow free of charge. If you live elsewhere, you can join the Friends of the UNH Library ($60/year) and have borrowing privileges. Unfortunately, to take advantage of the BLC benefits, you must be current student. I hope this helps, Happy New Year... Best, Tracey Lauder Assistant Dean for Library Administration

Hi, I'm beginning to feel like a broken record, but sincere thanks for taking the time to share your thoughts about quiet spaces (or, lack thereof) in Dimond Library. Please be assured that we are working hard to resolve this issue... measures taken thus far include the "Respect the Q" signs you see posted, a rotator on our webpage that asks students to respect their peers need for quiet and a 'patrol' every few hours through the reading rooms by staff. Since these measures were just recently implemented, please visit the Library again and let us know if they are working... or not. Again, thanks for your feedback - it helps us make adjustments to library space so that it can be enjoyed by all. Best regards, Tracey Lauder, Assistant Dean for Library Administration (tracey.lauder@unh.edu; 862-3041)

Thanks for taking the time to let us know about the lights in Dimond, Alexandra. I’m not sure why they would have been turned off, but I do know the electricians have a really hard time keeping up with the number of light bulbs that need to be replaced every day. Please know that we’re doing everything possible to make the Library a safe, comfortable and productive place to work. I’m forwarding your comment to Facilities in the hopes that we can resolve this problem as quickly as possible. Again, thanks for sharing your experience. Best, Tracey Lauder, Assistant Dean for Library Administration (tracey.lauder@unh.edu; 862-3041)

Hi, sincere apologies for your frustration with the noise in the Addison Room. I just circulated the room and asked a couple to not talk, but there wasn't any unusually loud conversations - just a few whispers. I also asked both the Reserves Desk and Loan Desk staff to be especially aware of the noise issue and they are happy to do so. Thanks for taking the time to share your thoughts about this issue. Please know that Library faculty and staff are aware of the noise problem in the reading rooms and continue to work hard to resolve it by asking people to go to other locations for cell phone and other conversations. Again, thanks for taking the time to let us know and good luck on your finals!

Hi, thanks for taking the time to let us know that it was too noisy in Dimond yesterday - there were two comments, so it must have been quite loud! This issue came up at a library-wide meeting last week -- the general consensus was if, when the noise is bothering you, please approach a public service desk (Loan, Reference or Current Periodicals) and let the staff person know, they can approach the group and ask them to be quieter or suggest other locations. I hope this helps. Please feel free to write (tracey.lauder@unh.edu) or call me at 862-3041 if you have any other ideas. We're here to help. In the meantime, thanks for your patience while we work out solutions to this problem.

Thank you for taking the time to share your thoughts on quiet study areas in the Library. I've forwarded your message to Library Department Heads to discuss at their next meeting. I'm sure they will do their best to find a solution that will resolve this issue. Thanks again for taking the time to let us know about this problem. Best regards, Tracey Lauder, Assistant Dean for Library Administration

Hi, Thank you so much for taking the time to share your comment about the UNH Library. I contacted CIS (they manage the cluster computer areas) to inquire about additional cluster computers in Dimond Library and am sorry to say that there are not any immediate plans to increase cluster computers. However, we're investigating some short term solutions including adding stand up stations along the wall in Reference. Also, please remember laptop computers are available to borrow at the Reserves Desk and the entire library is wireless. I hope this helps… in the meantime, please feel free to email or call me at 862-3041 if you need any other information or have any other questions. Tracey Lauder Assistant Dean for Library Administration tracey.lauder@unh.edu

Thanks for the comment. You have two options. The first is to use the Advanced Keyword Search form in the Library Catalog to search for items by Location. If you select Main Library under the Location drop-down menu, for instance, you can restrict your search to items only in Dimond Library. If you're looking for biological sciences materials, you can restrict your search to items at the Biological Sciences library. The Advanced Keyword Search form is available here: http://library.unh.edu/search/X Your other option is to request an item which is only available at UNH Manchester. If you do find such an item, you can contact the Loan Department in the library and request it. Just call at 862-3125 or use their new request form: http://www.library.unh.edu/gethelp/request.shtml I should note that only patron eligible to borrow materials from the UNH Library may request items from UNH Manchester. Finally, other borrowing options can be found on our "IF We Don't Have It..." page here: http://www.library.unh.edu/gethelp/howto.shtml Hope that helps! Best Rob Robert Wolff Web Developer Systems Department University of New Hampshire Library 18 Library Way Durham, NH 03824 (603)862-0813

Thanks for taking the time to share your comments with us… since we added more collaborative space in the library, a few people have commented that it is harder to find really quiet space. I know the 5th floor reading room seems to be the quietest spot right now… while we’re not big fans of a lot of signs, I was thinking that table tents and a sign on the doors to the reading rooms that said “this room is reserved for quiet study” might help… I’ll also put something on the digital sign in the foyer. Hopefully, this will do the trick. Also…have you tried using the graduate study carrels on level four? The room requires a combination, if you don’t have it, please call 862-1541 and we’ll get it to you. I hope this will help… In the meantime, best wishes for a successful end of the semester! Tracey Lauder Office Manager 862-3041

Thank you for your comment about quiet study spaces in Dimond. We're working on providing additional group study space which should help reduce the level of noise in the grand reading rooms. In the meantime, the 5th floor reading room is usually the the most quiet... I hope this helps -- best of luck for a successful end of the semester! Tracey Lauder - Administration Office 2-3041

We certainly do; the Reference Department gives tours to the new international students at the beginning of each semester. The International Students Office arranges these and the students come in groups. In addition, the Reference Department is available seven days a week to help you with your research and to answer all your questions. Welcome to the University and please come in and see us whenever you have questions. You may also email us or IM us. To do so, go to http://www.library.unh.edu/reference/gethelp.shtml We will look forward to seeing you. Debbie Watson Head, Reference Department

That means that someone has reported that the book is not in its place on the shelves, not in the waiting shelves, and not in the Loan Dept. waiting to be transported to the shelves. In such cases, the Loan Desk puts a search on the item and changes the status in the catalog to On search, to alert patrons to the fact that the book is at least temporarily among the missing.

Thanks for your interest in the UNH Library. Unfortunately, due to licensing restrictions, borrowing privileges do not include access to electronic resources off campus. If you are an alum, some databases are available free of charge. Otherwise, you have to come into the Library to use electronic resources. Hope this helps – please let me know if you have any questions. Tracey Lauder Administrative Office Manager 603-862-3041

There are two groups of lockers in the Dimond Library: - Grad lockers: These are in the Grad Study Room on Level 4. They are currently all in use. Check out time is one academic year and cost is $5 per year plus a $10 key deposit. - Level One Lockers: There are 48 lockers on Level 1. Check out time is either by semester ($5) or academic year ($10). If you are a Grad student, cost per year would be only $5. http://www.library.unh.edu/loan/loandesk/stulock.shtml If you would like to check one out, please stop by the Loan Desk on Level 3 or call 862-3125 if you have additional questions.

I am responding to your query on our comments page. We do indeed have a large collection of angling books and periodicals, which is known as the Milne Collection. While materials cannot be checked out, it is open to the public and available M-F, 10am-4pm and Saturdays from noon-4 during the semester. If you’d like to peruse our holdings, check out the following page: http://library.unh.edu/search/t?Milne+Angling+Collection And it you have further questions, please let me know. --- Bill Ross Professor and Head, Milne Special Collections and Archives UNH Library 18 Library Way Durham NH 03824-3592 phone: 603.862-0346 e-mail: bill.ross@unh.edu

We subscribe to a service called Safari Tech Books, which has many of the types of books that we used to subscribe to in paper. Prior to subscribing to this database, which is primarily focused on technical topics and change very quickly, we soon found that the books were often out-of-date. These books also tended to go missing and had to be repeatedly replaced. The Safari Tech database also has an advantage in that it is dynamically updated. Aside from all of these reasons, the feedback that we have had from students, staff, and faculty have been very positive. Judith Brink, Head of Collection Development, Dimond Library

Thanks for your suggestion. Those of us who maintain the library's computers would much prefer to use Firefox on those machines as well. However, Internet Explorer provides better security and privacy on public machines than Firefox does; with hundreds of students, faculty, and staff using these public machines daily, we worry about passwords and browsing histories being retained (we don't want the next user seeing the previous users' passwords or usage history), and IE allows us to create and keep settings to prevent this. Firefox is great for an individual's use, but not as good in terms of security and privacy for kiosk-style or multiple-user setups like ours. We keep track of these browsers' features as new versions are released; when Firefox meets our standards for privacy and security, we will be happy to make this browser an option for our users. Thanks for your suggestion - Val Harper Systems Librarian University Library

The Library provides access to another database that is similar to SIRS but aimed at the university reader: Opposing Viewpoints Resource Center. Like SIRS, OVRC is like one stop-shopping for information on a variety of social science topics. Here is some information about this resource: Opposing Viewpoints Resource Center is an online library of current event topics--the facts as well as the arguments of each topic's proponents and detractors. OVRC's unique features include Topic Overviews -- frameworks which allow students to explore each topic's many facets. The online version has the viewpoints articles along with statistics, websites and reference and magazine/newspaper articles. Dates of Coverage: NA Copyright: Gale Group Full Text: Yes Access: UNH faculty, students, staff, and on-site visitors to the UNH Library. Instructions regarding off campus access. And here is a link to it: http://infotrac.galegroup.com/menu Can you take a look at it then let me know if you have any further questions? Thanks! Judith Brink, Head of Collection Development, Dimond Library

Thanks for your comment. We have over 70 computers in the University Library - desktop machines and laptops - that have the full Office suite (including Word) on them. The Office suite is paid for by the student computing fee, so only currently-registered UNH students are allowed to use it on library computers. However, we do have a great many library users - both from within UNH and from the outside community - who need access to other library electronic resources; in fact, our designation as a federal government documents depository dictates that we must make some of these available to anyone who comes into the library. The best way we can meet both these needs is to install Word on a many machines while keeping some machines available for other kinds of research use. If you need to use Word or other application software, ask the Reference Librarian or cluster consultant at the Dimond Library or a librarian at one of our science branch libraries; they can point you to the kind of machine that will best meet your needs. Thanks again - Val Harper Systems Librarian

Thank you for your comments. We do understand that this is a busy time of the year, and it is unfortunate that we have had to schedule some open forums for the UNH Presidential candidates and two Deans' candidates. This is an unusual situation with so many high-level University candidates on campus at the end of the semester. We have tried to keep the unavailable times to a minimum. It is also possible for students to stay in the room during most of these forums. There are very few places on campus that can accommodate these size gatherings and since the people who will fill these positions are so important to the future of the University, we have made the decision to allow these forums for as short a time as possible. We appreciate your concerns and request your patience in this rare situation. Thank you for your suggestion about the supplies. We are planning an Information Commons and as part of that we are investigating the possibility of a "supplies" vending machine. We hope to have some of the Information Commons available next fall and the vending machine should be part of that first implementation. Again, thank you for your comments. Sincerely, Diane Tebbetts Associate University Librarian

Hello, Not all the articles you find on PsycInfo or the other EBSCO databases are full-text online. You need to follow the "Find It at UNH" link to see whether the library owns the journal and issue you want, and whether it is online or in paper in the library. Hope this helps. Debbie Watson Head, Reference Department

We do have online access to Science that goes all the way back to 1880. The easiest way to tell if UNH has access to a journal online is to go to our Full Text Journals page at: http://sc8ln4lf7c.search.serialssolutions.com/ On this page, you can do a title search and when you search Science, you will see the results below: Science (Washington, D.C.) (0036-8075) from 07/03/1880 to 12/22/2000 in JSTOR General Science Collection from 01/03/1997 to present in Highwire Press from 01/03/1997 to 12/31/2004 in Academic Search Premier from 01/03/1997 to 12/31/2004 in Health Source: Nursing/Academic Edition You can get to the 1979 issues by clicking on the JSTOR link. Please let me know if you have any questions. Thanks, Jen Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

Hello, I don't find anything in our catalog using the keyword "boardmaker." We do have some software that we loan out. Do you have a specific software package in mind? If so, or if you simply want to search it, go to http://library.unh.edu/search/ and you can look for what you want. Hope this helps. Debbie Watson Head, Reference Department

Thanks so much for your comment. We recently tried a pilot program to extend evening hours and it was a great success. We will keep your request in mind as we plan library hours.

Good morning, The UNH Library's primary mission is to support the teaching and research of the university, so the fiction that we purchase is often a secondary concern. Because of that mission, we often don't set out to buy every book published by say, Martha Grimes or Elizabeth George. Fiction, especially popular fiction, is an area where we simply do not have the budget to support. We are a member of the Boston Library Consortium, though, and many times those libraries will be able to complete series for readers. Also, Interlibrary Loan serves that purpose, too. Please let me know if you need more information on these two services. Judith Brink, Head of Collection Development, Dimond Library

The Library did not renew its subscription to Newsbank last year. We still subscribe to the paper and microform edition of the Concord Monitor, and these can be found in the second floor of Dimond Library. We annually examine use data for all of the databases that the Library subscribes to as we are always receiving requests for new sources....more requests than what the collection budget can accommodate. While Newsbank did get a fair amount of use, there were other databases that we felt would provide greater benefit for the curriculum. In the past year we have added the following databases: Hospitality and Tourism Index, National Bureau of Economic Research, Conference Board, Stanford Encyclopedia of Philosophy, Eighteenth Century Collections Online, OECD Health Data, and Communication and Mass Media Complete.

Thanks for your email and I understand your confusion when you saw the due-dates. However, the books you are referring to were not checked out to another patron; the due date you see is part of the recall process initiated when you requested them on 4/19. Because the penalty for returning a recalled book late is $10 per book and a suspended library account, the patron needs to be given a fair amount of time to return the books (usually 10 days). The patron may be a grad student working on a thesis in another state, for example, and they may have planned on renewing the books. At this point they have been notified of the recalls and given 10 days to finish with the books. Some patrons return them immediately when they receive a recall notice, others may need the full 10 days to finish. In any case, we will e-mail you as soon as they are available for pickup.

In order to cancel a hold we require that you notify Loan Desk staff directly at (603) 862-1535 or email us at Dimond.Library@unh.edu. Staff will then cancel the hold, which often involves contacting the current patron to inform them they do not have to return the item and renewing the book for them. If we allow patrons to cancel their own holds, staff do not have the opportunity to reverse the process and books are returned unnecessarily.

I'm not quite sure how you looked this up, but when I enter "Environmental science and technology" into the Book or Journal Title box, the journal you are looking for comes up as number 7 on the list. Try it again and see if you don't get the same results. By the way, if you change the right-hand search box from "UNH Entire Collection" to "Periodicals and Newspapers", this journal comes up in the #1 position. Hope this helps.

Good morning, According to the Boston Library Consortium policies on who may borrow via the Virtual Catalog: "For BLC academic libraries, borrowing will be available to current students, faculty and staff, as defined by patron type in the home system". As a member of the BLC, we have to comply with this mandate and restrict borrowing to present members of the UNH community, and our system and the BLC platform are profiled this way. I'm sorry I can't give you a more positive answer. Regards,

Thank you for your e-mail. UNH is only licensed to offer E-books (online books) to current UNH faculty, staff, and students. More information is on our website at this address: http://www.library.unh.edu/researchtools/databases/ebooks.shtml Sincerely, Cliff Poulin Dimond Library Loan Department

Thanks for using the comment board to send in this suggestion. When Dimond Library was renovated 8 years ago, motion lights were considered. The idea was discounted mainly due to security concerns. While some bathrooms and staff (storage) areas have motion lights, the building renovation committee decided that patrons might be hesitant to enter dark stacks -- they might unwelcome and unsafe. Instead, energy efficient T8 lighting was installed and has proven quite economical over the years. Thanks again for your suggestion -- your ideas and thoughtfulness are appreciated! If you have any questions, or would like any other information, please don't hesitate to contact me.

Hi, We are considering making the book submission form as an on-line interactive form in the future, but the article list and electronic list forms will probably remain as copy-only forms, since the photocopies of the articles in question must be submitted with the forms, which can be filled out by hand. All of this will be taken into consideration this semester. Thank you for your feedback. It helps us know how services can be improved. Cathy A. Woodbury Reserve Desk Supervisor Dimond Library 862-2748 Reserve.desk@unh.edu

Thanks for the suggestion. I can't think of any reason that this would be a problem or difficulty. I will ask our systems staff for input; if there's no technical reason not to add FireFox, we will add it to the setup of the public machines. Thanks for your suggestion - we appreciate it! Val Harper Systems Librarian University Library Univ. of New Hampshire Durham, NH 03036 P: 603 862 0114 E: val.harper@unh.edu AIM: valharp515

Thanks for your suggestion. The reason we don't add the Office suite to all of our library computers has less to do with price than with access to other kinds of materials by many types of library patrons. Since our library catalog and electronic resources are all digital, we have to have enough computers available to all of our library users - students, faculty, staff, and the general public - to allow them to use those resources. Since many of our users don't have CIS usernames and passwords to get on to cluster machines, we need to have some non-cluster machines available for their use in locating and using electronic information. The fact that all of these machines are almost always in use -- just as the cluster machines are -- tells us we need to have some of these in our mix of computing power. But - the start of the 2nd semester will also see 32 additional cluster machines (with the full Office suite) placed in the library during the time that Kingsbury Hall is under renovation. This will bring our total number of cluster machines available in the library to 64 (that includes 12 brand-new cluster laptops). So being able to get onto a cluster machine in the library should become much easier for those who want Word, Excel, PowerPoint, and the other cluster applications, while still providing access for those who just want to use the internet. I hope this helps. Thanks again for your suggestion - we appreciate your taking the time to let us know your thoughts. Val Harper Systems Librarian University Library Univ. of New Hampshire Durham, NH 03036 P: 603 862 0114 E: val.harper@unh.edu AIM: valharp515

We do indeed have this magazine, from v.5, no.5. And, yes, you can get a copy of an article through Interlibrary Loan. Go to your local library and ask them how to do this. You are welcome to tell them that we have it, but they will also have ways of locating holdings, and perhaps there are other, closer libraries that own this magazine. Let me know if you need further help. Debbie Watson Head, Reference Department

Thanks for your e-mail. The "request" button is used to request books which are checked out to other patrons or located in closed stacks (Library storage). Books which are available in open stacks cannot be requested; they are available on a first-come, first-served basis. UNH-Manchester books can also be requested, but this must be done through the Loan Desk staff at Dimond Library, at 862-1535. Sincerely, Cliff Poulin Dimond Library

Hello, You can indeed search the UNH databases remotely, whether you are on or off campus, by going to the library's list of online databases and selecting the one you want. You don't say what subject area you want to find journals in. That would govern which databases you would want to look at. If, for instance, you wanted business databases, you might choose Business Source Premier; if you then go to the tab marked "Periodicals" you can choose a particular journal and search that. It's not strictly a Table of Contents search, but it is a way of looking at the contents of a journal. Not every journal indexed in the database is available full-text, however. If you have other questions, or if this is not clear, please let me know. Debbie Watson Head, Reference Department

If you are looking for dissertations, you can go to the database named Dissertation Abstracts. You can find this database by going to our homepage (http://www.reference.unh.edu/) and selecting Online Indexes and Databases, then locating Dissertation Abstracts from the list. This database will allow you to locate and download dissertations done at UNH, and also to locate and (often) view the first 24 pages of dissertations done elsewhere. If you need more help with this, please come to the Reference Desk at Dimond Library. You'll find our hours on our homepage. Hope this helps. Debbie Watson Head, Reference Department

As far as I know, there are no skeletons or other anatomical models anywhere in the Library. There are books with flat illustrations that you can borrow, although your textbook probably has similar drawings and photographs. There are companies that sell models of all kinds like Carolina Biological Supply. Their website is at: http://www.carolina.com/ Or try "skeletons" in Froogle for more inexpensive models. Some UNH departments may have their own skeletons. You might ask your TA or instructor about those. I'm assuming your question has nothing to do with that well known holiday at the end of the month! Hope this helps. David Lane, BioSci Branch Librarian

The UNH Dimond was named for Ezekiel W. Dimond (the first Professor and Administrator of the New Hampshire College of Agriculture and the Mechanic Arts in Hanover NH)

Are you trying to access this book from off campus? If so, you will be prompted for a username/password. In order to access the Nelinet NetLibrary Collection from off campus, you must first set up a free NetLibrary account from a computer on campus. Once you have set up your account, you can than access the UNH Nelinet NetLibrary ebooks from anywhere in the world, using your login. We have some instructions for using ebooks on our website at: http://www.library.unh.edu/researchtools/databases/ebooks.shtml Please let me know if you have any questions. Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

We are entitled to online access to the issues from 1991 forward and I am working on getting the access reinstated. I will let you know when it is back up. In the meantime, if you need an article, we have print issues in the Physics Library.

Alumni can use the online periodicals, but only from computers on the UNH campus. We would like to be able to give alumni access from their homes but our licenses will not allow it. Regards, Jen Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

Our access is available now at: http://libproxy.unh.edu/login?url=http://estuaries.olemiss.edu/institutional/search.html The search interface does not easily allow browsing through issues, but this can be done through our Infotrieve Table of Contents service at: http://www.library.unh.edu/services/infotrieve/ You can sign up for an Infotrieve account and then set up a Table of Contents alert for Estuaries. Then, the table of contents for each issue will be delivered to your email. If you want to read an article, you can go to the online journal access, search by title, and get the full text of the article you want. Please let me know if you have any questions. Thanks, Jennifer Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

You're right....we don't have any books about Condaleeza Rice, but we would be happy to rectify that situation and acquire a copy of the book by Antonia Felix.

At this point, a vendor creates and hosts our online journals list so we don’t have the ability to assign subject headings to the titles on the list. We are limited to the categories that the vendor assigns to each title. In the future, we may have more control over the subject headings, but for now, we don’t. I apologize for the inconvenience this causes. We do have a database where you can browse journals by subject that may be helpful called Ulrichsweb: http://www.library.unh.edu/scripts/redirect.pl?dbase=140 In the quick search box in the upper right hand corner, select “Subject” from the drop down menu, then enter “analytical chemistry” Choose the title you are interested in, Journal of Chromatography A, for example, and then at the top of the entry, you will see a “Find it at UNH” button. If you click on that button, it will show you our holdings. Please let me know if you have any questions.

In reference to your query about whether county employees could borrow free from the UNH Library as do State employees, yes they can, with the same provisions: they must have proof of employment with the county as well as identification with local address, etc.

As a resident of Newmarket, you are not eligible for a free library card. You are eligible for a "NH Resident" card for a fee of $60 per year. More information regarding borrowing categories is available online at: http://www.library.unh.edu/loan/patrons.shtml

Thank you very much for bringing to our attention the growing use of cell phones in quiet study areas. We do have a cell phone policy that was passed by the Library Faculty in January, 2002. It states: Library Cell Phone Policy All cell phone usage in the Library should be kept to a minimum. If you must be on call, choose a non-sounding setting device, or set your ring at the lowest level of sound. Please respect others by keeping conversations at low levels. If it is necessary to use a cell phone while you are in the libraries, choose one of the following locations: The main lobby Enclosed stairwells Public spaces away from quiet study areas The small study rooms in the libraries Use of cell phone within individual departments may be prohibited at the discretion of the department. Maintenance personnel may use cell phones in all areas as needed. Accepted and approved at Faculty Meeting of 1/24/02 We will post the policy in prominent locations. Thanks again, Diane Tebbetts Associate University Librarian

We do not have AIM and other chat client software on library computers in order to avoid possible privacy issues. If a patron logs into a chat program and forgets to logout, their username and those of their friends is vulnerable to all. To get around this, you can use the javascript chat via the aim website. Go to aim.com and click ‘AIM express’ (http://www.aim.com/get_aim/express/aim_expr.adp?aolp=). Alternately, you can always use the cis cluster computers located on the third floor of Dimond Library, those have AIM software loaded on them. Thanks! Lichen Rancourt Information Technologist The University Library University of New Hampshire 18 Library Way Durham, NH 03824-3592 603 862-0813 lichen.rancourt@unh.edu

Funny you should ask - we are currently looking at software from several different companies that will allow us to cross search databases. The selection and implementation will take some time, but we hope it will be up and running by the end of next year.

Your question has been forwarded to me. No, we don't add video games to our Library. No one has ever asked for them, for one thing, and although we do buy music cds, audiobooks (both cassette and cd), and films (dvds), almost all of these formats are purchased to support the curriculum. Please let me know if you have any other questions.

Thanks very much for your comment. I'm happy to tell you that, based on comments like yours, we have decided to begin a subscription to this database beginning on April 1.

Yes, all our copies of "Brave New World" are on reserve. However, you can try requesting this through the Boston Library Consortium's Virtual Catalog (see under Research tools on our homepage http://www.library.unh.edu/). If this is available at another library, it should arrive here within a few days. You will be notified.

When you go into the Renew Your books function in our library catalog, https://library.unh.edu/patroninfo/ - see under Services on our homepage, UNH library catalog - any fines you may have accrued which have not yet been forwarded to the Business Office would be listed there.

The 'online journals' page has been renamed 'Full Text Journals', available under the Research Tools dropdown menu on the new pages. We thought 'full text' more meaningful that 'online' as these provide access to all the content within the journals listed.

The Collection Development office handles most donations to the UNH Library and we would be happy to discuss and explain the process. As your message mentioned the donation of books purchased by a foundation, it would be probably best if you called me at 862-2454 (M-F 8-4:30) so that we could discuss the specifics of the donation.

Sorry you are having such a hard time. You don't say what site you were using, but I can tell you just how to get to what you want. From our website: http://www.reference.unh.edu/ go to Online Indexes and Databases, then chooose Lexis-Nexis Academic Universe from the database list. In Step One, select US News; in Step Two, select Maine News Sources. Then click on Source List, check Portland Press Herald, and click on Paste to Search. In Step Three, enter "bear baiting" in the first box and "referendum" in the second box. In Step Four, select "All available dates" and click "Search". This will bring up 82 articles from the Portland Press Herald, all of which you can see by simply clicking on the title of the article. If you have further trouble, please let me know. Debbie Watson Head, Reference Dept. Dimond Library

This is a really good question. We have learned in a recent report that about 66% of the articles ordered from Infotrieve are usually delivered within one day. We are currently evaluating our Interlibrary Loan Service to find out similar information. We do know, though, that Interlibrary Loan has recently begun providing more articles electronically, and that can offer a fast turn around, too. We have recently discovered, too, that when first registering for Infotrieve, many people didn't realize that (a) it is a Table of Contents service, too, and (2) if you specify "Ariel" as the delivery mechanism, delivery will usually be faster. If you would like, either Jennifer Carroll, our Electronic Resources Librarian, or I would be glad to come over to show you how to register for Table of Contents or to verify that you have specified Ariel as the delivery mechanism.

Dear Fan, In most cases, you may borrow from UNH-Manchester by requesting an item at the Main Desk, Loan, in Dimond Library. We can have an item here in two days (unless it's charged out), sometimes sooner. All material can be picked up from the Main Desk. If, however, an item at Manchester is charged out, you may also recall it yourself online by clicking on "Request an Item" in the catalog. If I can be of further assistance, please let me know. Thanks, Barbara Lerch Barbara Lerch Loan Librarian Dimond Library, UNH Durham, NH 03824 603-862-1511 balerch@cisunix.unh.edu

Thanks for your feedback about the online journals searching. The easiest way to search from this page is to type more of the title into the search box. Rather than clicking on J, type "journal of bio" or "journal of chem" into the search box and you will get a list of results with all of the journals that begin with "journal of bio" or "journal of chem." in the title. For tracking a request, this can be done in "renew your books". If you have holds, they'll be listed there. If you have further questions about this, please call the Loan Desk at: 862-1535. Please let us know if you have any additional questions or comments.

Although our library system doesn't allow you to renew your card directly, you can simply e-mail the Loan Department at circadm@library.unh.edu with your request, and your record will be updated. We will make a note to put a new sticker on your card the next time you visit the Library.

No, we do not have this service in the library but try UNH Photo Services at: http://at.unh.edu/photo/

All of our electronic resources come with license agreements that we have to sign which explicitly outline who can and and cannot use these resources. While we would like to include alumni in these license agreements, the cost would be more than we can afford. I don't know of any college or university who has gotten around this without charging the cost back to the alum. At this time, only registered students, faculty, and staff have access to the electronic information available from our site. On the other hand, UNH does not restrict access (unlike many other academic libraries) if you are willing to physically come to the Library. Please let me know if you have any other questions. Judith Brink, Head of Collection Development

We had a choice of indexes that the general public would find useful and the ISBN, although useful to some users like yourself, is not as helpful as a title or author search for others. If you only have an ISBN to search, I would recommend that you use WorldCat (one of our databases) where you can perform an ISBN search). This database also lets you know if the item is in our library. Best wishes, David Berona Systems

We have a subscription to the ERIC Documents on Microfiche, so we don't use the online delivery service. You can use the ERIC fiche in the Micromedia Room in Dimond Library for free and if you would prefer to use the online delivery service, you will have to pay the charge. Please let me know if you have any other questions.

Dear Dave, We only have online access through ScienceDirect for the titles we subscribe to in print. We don't have a print subscription to Computational Geometry, so this is the reason you can't access the online. You can get a copy of the article through our document delivery service, Infotrieve, though. This service is free for all Faculty and Grad Students at UNH. To use the service you first need to sign up for an Infotrieve account and then you can request articles from any journals that UNH doesn't subscribe to. You must register from a computer on campus to be recognized as a UNH user. I realize many people are off campus for the summer so if you aren't around, you can send me your registration details and I can set the account up for you. There are instructions for using the service at: http://www.library.unh.edu/tools/faq.shtm Please take a look and let me know if you have any questions. Thanks, Jennifer Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

The answer to both your questions is "Yes". We have the Foster's Daily Democrat in micro for the years 1873-1874, and 1915-2002 (the most recent reel) and we do indeed lend reels through Interlibrary Loan.

Thank you for your comment about the library webpage. This web page is best viewed at 800x600 or higher screen display.

If you go into your illiad account and to view/renew checked out items - find the item and ask for a renewal- must be done between the day after it's due and up to 10 days.

Thanks for point out the problem with Molecular Reproduction and Development. I am working with our serials vendor to get this access working again. Our subscription to the print journal does include online access so we should be able to get in. I'll let you know as soon as I have fixed the problem. Thanks, Jennifer Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

Thanks for your comment on the Library's Study Break. We did get word out on both the Library's web-site and on the UNH site, although I don't think it was on the UNH site for very long. We also had signs around campus and tent cards in the MUB. Do you think it would be worth it to put an ad in the New Hampshire? This is something we really enjoy doing and, for that reason, we want it to be a great success, i.e. something students will look forward to from semester to semester. For that reason, any suggestions you might have about how to get the word out is very much appreciated. We'll hold an extra cookie aside for you on May 12th! Thanks.

I've just heard back from the coordinator of the Virtual Catalog. Your search result is due to duplicate ISBN (international standard book numbers) in the catalog. Since there doesn't seem any way around this, your best next step is to request _Post-Development Reader_ through Interlibrary loan (ILLiad). Barbara

We will order a copy of this immediately, and you will be notified as soon as it is ready to be checked out. Thanks for letting us know about this new book. If you have any other book requests, you can always use this form http://www.library.unh.edu/coldev/bookreq.shtml which is linked off of the Library homepage. Judith Brink, Head of Collection Development, Dimond Library

In our catalog, on the main search screen, pull down search term and select AUTHOR. Type in corelli. When you get those results, go to the top of the screen and select "limit this search". Select Music Recording. At the bottom of that page, click on retrieving that selected group. You'll notice that all your results show a "record player" under medium. You would do the same for printed music, etc. Please let me know if I can give you more information. Thanks, Barbara Lerch -Loan Librarian

Hello, We do still have acess to CINAHL, ERIC, and many other databases. There are 2 places on the library site where you can access the databases. At: http://www.library.unh.edu/ you can search the catalog for databases by title, or if you put your cursor over online resources, you will see a dropdown menu. In this menu, click on databases and it will take you to the database page where you can see listings by alphabetical order, subject, or database type. Please let me know if you have any further problems locating our databases. Thanks Jennifer Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, N.H. 03824 Phone: 603-862-4049 Fax: 603-862-2907 EMail: jennifer.carroll@unh.edu

The link you proposed will be added to the online renewal page in our library catalog. Thank you for the suggestion. Barbara Lerch Loan Librarian Dimond Library, UNH Durham, NH 03824 603-862-1511 balerch@cisunix.unh.edu

The commercial online resources in the Library are licensed from vendors and access to them is therefore restricted to members of the UNH community - faculty, staff, and students. Accessing these sources from the public computers in our Reference area is possible, however.

I'm sorry, but there's no way of searching the computer catalog, either on the web or the telnet version, to see how many times a book has been used. That information is available in the computer only in the staff mode. However, you could use the old-fashioned way. From 1986 until late last year, we used to stamp due dates in the back of our books. Check the back of material you're interested in to see how often, and when, they circulated.

You can search WorldCat by ISBN and restrict the search to UNH.

Were you trying to access this title from home or from an office? The online access for all of the American Geophysical Union titles is only available from a single workstation that is located in the Current Periodicals Reading Room in Dimond Library. Unfortunately, our license agreement does not allow us to make this access available anywhere else. Regards, Jennifer Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, NH 03824 phone: 603.862.4049 fax: 603.862.2907 email: jcarroll@cisunix.unh.edu

We are working on this problem with our system vendor. It has to do with the way our system and WOS authenticate users. It is a problem for every library that uses the same system so there is a fair amount of pressure for them to figure out a solution quickly. In the meantime, we have found that we have better results from on campus and it also works better at off peak times. I apologize for the inconvenience and I hope we will have a solution soon. Regards, Jennifer Jennifer Carroll Electronic Resources Librarian University of New Hampshire Library 18 Library Way Durham, NH 03824 phone: 603.862.4049 fax: 603.862.2907 email: jcarroll@cisunix.unh.edu

Your question was referred to me as the Head of Reference, of which the Interlibrary Loan unit is a part. While we would love to open up our interlibrary loan service (as well as remote access to our electronic databases) to UNH alumni, it will be fiscally impossible to do so, unless our financial situation vastly improves. At present, we do upwards of 30,000 ILL transactions per year, all done by a staff of three. And our licensing fees for electronic resources already surpasses $650,000. But don't despair. Your local public library can get materials for you through interlibrary loan, unless you live in Rollinsford, which doesn't have a library. Dover Public, the last I knew, offered ILL to users other than Dover residents, so that's also a possibility. I hope this answers your question. If not, please feel free to ask me to address further concerns. And if you want to help us change, please lobby your state representatives to increase state funding for higher education.

Thank you for your interest in the Library's collections. Yes, you can set our catalog so that your results will be only videos, DVDs and laser discs. On the main screen, use the pull down window that defaults to "entire collection" and choose videos, DVDs. Be aware that the titles at UNH-Manchester are included in this list. However, if you're interested in any of their titles, simply come to the Loan Desk in Dimond Library and staff can request that a UNH-M title be sent to you within 48 hours. I hope this helps, Barbara Lerch

Concerning your inquiry concerning the book, the Gove Book: history and genealogy of the American family of Gove and notes of European Goves, we have searched our collections and the UNH Special Collections does not have the book. However we did find that the book is listed in the collections of the New Hampshire State Library. The contact information for the State Library is: 603-271-6823 or 603-271-2144 (nhslref@library.state.nh.us). Also, we aren't certain of what is in their collections, you could also contact the New England Genealogical Society, 617-536-5740 (nehgs@nehgs.org) to check if they have the book as well. Sincerely, Elizabeth A. Slomba University Archivist

I am writing you concerning the location of the Library's HQ400's. These comprise only three shelves of books, and are situated on level 4 (one flight up from the main floor) at the very back (west, Conant) side of the building, near the grad carrells. The next time you are in, plese check with staff at the Loan Desk. We'll be glad to help you find this area or provide you with a floor plan.

There are currently two scanners for student use in Dimond library located next to cluster computers number 2 and 6 near the reference desk.

If you go into the library catalog and choose a WORD search, you will be given a screen to modify your search. If you want to read fiction, say, type fiction under word, then go to the drop down menu for material type and choose spoken word recording. Unfortunately, this will give you not only UNH books on CD, but also UNH books on cassette tape and perhaps some audiobooks located at UNHM. You'll have to look at each record carefully to determine which ones are CDs.

In response to your inquiry concerning UNH yearbooks, the Archives does not have any copies of the yearbook available for purchase. However, if you are interested in only the hockey sections of the yearbook, we would be glad to make photocopies for you. The Library does have circulating copies of the yearbook if you would prefer to look through one. You can a copy through interlibrary loan at your local library.

Anyone may use the UNH Libraries, whether or not they are associated with UNH. Consult the library's webpage (http://www.library.unh.edu/) for hours for the library and its various departments. Special Collections and Reference, two of the best sources for genealogical resources, are open fewer hours than the main library hours

1. Thank you for the suggestion, my best advice is to ask the staff at the Loan Desk. But these few simple guidelines will help you: a. Check the location - could it be a Manchester or Special Collection book? b. If the book has been recently returned or used in the library, it may be on the waiting shelves. On each floor, at the front of the building and at the start of each collection, we have some differently coloured shelves for books that are awaiting reshelving. c. The item may be currently used in the library by another patron. The Loan Desk staff are knowledgeable and very keen to help you, please do not hesitate to ask.

2. That's a good idea and one that I will investigate. For your information, there are three service points on Level 2--Micromedia, Periodicals and Multimedia. Staff at any of these service points are there to help you with any query or to direct you to the right member of staff who can help. On levels 4 & 5, the library has student assistants who are responsible for shelving the books and ensuring that the books are in order on the shelves. They are not readily identifiable but can usually be found with a 'book truck' working in the shelves.

Thanks for your comment regarding the newspaper links. The site came down on October 1st; I no longer have the time to maintain the links on this page, and given there are so many other sites that provide this service, I made the decision to take it down completely. Notice was provided on the page in August and September. You might turn to any one of the following sites for the same information: NewsLink (http://newslink.org/) News Directory (http://www.newsdirectory.com/) OnlineNewspapers.com (http://www.onlinenewspapers.com/) United States Newspapers (http://www.50states.com/news/) I hope these will serve your needs in the future - and I'm glad our site served them in the past! Regards, Val Harper Val Harper Systems Librarian

Thanks for the comment! We really appreciate your bringing this to our attention -- you’re not a complainer -- you're helping us out! It is difficult for us to keep up with all the lights in the Library… ...I’ll look into getting this repaired immediately. Thanks again.